Gabor Conway

IT Consultant

Photography Enthusiast

Father

Husband

Gabor Conway

IT Consultant

Photography Enthusiast

Father

Husband

Resume
Experience
September 2018 - August 2020
IT Consultant
ALDI International Services GmbH & Co. oHG - Germany

Working on cross-border projects and IT solutions for worldwide use at ALDI SOUTH. My main focus is the cutover managment for our stores and integration into the State of the Art Solutions from SAP. Furthermore I’m currently working on service go-live management in the area of SAP Fiori (Front-end Server and Gateway). We are currently managing one of the largest digital adaptation projects worldwide, in which we are repositioning ourselves as a global IT organization in terms of processes and systems.

 

February 2017 - August 2018
IT Consultant
ALDI International IT Services Kft. - Hungary

Played an active role in the establishment of a new global service desk which provides support for all branch offices of the ALDI SOUTH group across the globe from two locations, Europe and USA. The project involved the concurrent rollout of ITIL processes, SLAs and tools such as ServiceNow. The global service desk now provides IT support for over 130.000 employees worldwide including our stores staff.

 

 

August 2012 - February 2017
Team Leader
ALDI Magyarország Élelmiszer Bt.

Responsible for the team of 15 people and the operation of the service desk in all shifts.

In my secondary role I was also the incident coordinator for the European Help Desk which provides support for more than 3900 stores.

November 2007 - August 2012
2nd Level Service Desk Agent
IT Services Hungary Kft.

Remote installation of laptops through software deployment servers. Application configuration and Active Directory user rights management.

EDUCATION
2005
General Studies
High School Graduation
2014
ITIL Foundation
Certification
My Skills
IT Consultant
  • People Management
  • Project Management
  • Incident Management
  • Knowledge Management
  • Request Fulfillment
  • Quality Management
  • Reporting
Tool Experience
  • ServiceNow
  • JIRA/Confluence
  • SAP S/4 HANA Retail
  • SAP Solution Manager
  • Clarity PPM
  • Check_MK
  • Signavio
  • LeanIX