Gabor Conway

Operation Manager

Father

Husband

IT guy

Photographer

Gabor Conway

Operation Manager

Father

Husband

IT guy

Photographer

About Me

Hello! I’m Gabor Conway
Currently IT Operation Manager in Budapest, Hungary.

  • Residence: Hungary
  • Freelance: Available
  • Address: Budapest, Hungary
  • Languages Hungarian, English, German
My Services
Photography

Portraits, family and corporate headshots.

Web Services

Creation of WorPress websites

Pricing
Popular
$ 100 /hour
  • Portrait Photography
Premium
$ 150 /hour
Corporate Headshots
Fun Facts
I love to cook
1 000+
Cups Of Coffee per year
10
Countries Visited
Quote
Don't just aspire to make a living. Aspire to make a difference.
Denzel Washington
American actor
Clients
Resume
Experience
Operation Manager
2021 March - Present
Operation Manager
Deutsche Telekom

Responsible for the operation of our AZURE cloud services, and coordinate the implementation of ServiceNow into the tool landscape.

IT Consultant
Sep 2020 - Feb 2021
IT Consultant
ALDI

IT Service Transition Management activities to onboard new services and their support to the global service desk. My activities include planning and coordination of knowledge transfer and trainings for L1/L2/L3 support teams. As the Single-Point-of-Contact for global service owners within the company my role is accompany them on their onboarding journey, from the first kick-off meeting until the end of the hypercare phase.

IT Consultant – Store Integration
Sep 2018 – Aug 2020
IT Consultant – Store Integration
ALDI SÜD / GERMANY

Integrated legacy store software landscape into state-of-the-art solutions from SAP. My role was to plan and coordinate cutover activities based on business requirements.

IT Consultant
Feb 2017 – Aug 2018
IT Consultant
ALDI

Played an active role in the establishment of a new global service desk which provides support for all branch offices of the ALDI SOUTH group across the globe from two locations, Europe and USA. The project involved the concurrent rollout of ITIL processes, SLAs and tools such as ServiceNow. The global service desk now provides IT support for over 130.000 employees worldwide including all stores staff.

Team Leader
Aug 2012 – Feb 2017
Team Leader
ALDI

Responsible for the team of 15 people and the operation of the service desk in all shifts. In my secondary role I was also the incident coordinator, in addition to checking the quality of the tickets, I was also responsible for preparing the reporting.

2nd Level Service Desk Agent
Nov 2007 – Aug 2012
2nd Level Service Desk Agent
IT Services Hungary

Remote installation of operating systems on laptops through software deployment servers. Application configuration (VPN/Outlook etc..) and Active Directory user rights management.

Education
2023
Photographer
Budapest, Hungary
2014
ITIL Foundation v3
Budapest
2005
High School Graduation
Budapest, Hungary
Skills
Tools
  • ServiceNow
  • JIRA/Confluence
  • AZURE
Languages
  • English
  • German
  • Hungarian
Coding
  • WordPress
    90%
  • PHP / MYSQL
    75%
  • Angular / JavaScript
    85%
  • HTML / CSS
    95%
Knowledge
  • ServiceNow Request Management
  • ServiceNow Knowledge Management
  • ServiceNow Incident Management
  • ServiceNow Scripting
Get in Touch
  • Address: Budapest, Hungary
  • Email: gabor@conway.hu
  • Phone: +36 20 217 5061
  • Freelance: Available
Contact Form